University Health Services
Welcome to University Health Services (UHS)
University Health Services (UHS) at American University of Sharjah is an outpatient center fully accredited by the UAE Ministry of Health and Prevention (MOHAP). It is committed to addressing all aspects of healthcare such as physical health, mental health, wellness and health education for all AUS students, faculty members and staff . It is here to promote and improve the health of the AUS community.
Services Provided
- Medical Services
- outpatient services for both acute and chronic problems
- limited minor surgical procedures
- prescription refill for chronic medications
- student health insurance
- ambulance services (University City Services)
- on-campus pharmacy:
- Valid prescriptions from licensed medical doctors based in the UAE are accepted if the prescription is for an item that we stock.
- on-campus laboratory
- preventive health screening and advising:
- Physical examinations for pre-employment/pre-admission, overseas travel, sports teams , etc. are offered in addition to general counseling regarding healthy habits and practices. UHS also offers tailored medical advice and screening tests depending on personal and familial health risks.
- immunizations and vaccination: Seasonal flu vaccination and other vaccines can be provided by UHS upon request. Charges are applied according to the vaccine required.
For issues related to mental and psychological well-being, kindly contact e University Counseling Services on [email protected] for further information.
- Medical Emergencies on Campus
We provide round-the-clock emergency care after working hours and on public holidays. To reach our medical emergency team, call 06 515 2100 (press Option 1) or 050 635 7651.
In case of a life-threatening emergency, please call the National Ambulance on 998.
- Health Records
All students, employees and eligible dependents must fill out a Medical Record form upon their first visit to UHS. Only authorized healthcare personnel can access your medical record.
To request a release of information, you must sign a Release of Medical Record form.
* Patient privacy is a priority at UHS. All medical health records are confidential and cannot be released without the written permission of the patient, except as required by law.
Health Education
Health education is a vital tool in fostering a healthier community by providing individuals with the knowledge and resources to make informed health decisions. At AUS, health education topics are offered to the university community through various platforms, including the clinic's digital media channels. These topics are aligned with the World Health Organization's (WHO) monthly health programs, ensuring that the content is timely, relevant and globally recognized. Key health themes that reflect WHO’s ongoing initiatives—addressing issues like disease prevention, mental health, nutrition and environmental health among others—are featured on a monthly basis. By integrating WHO’s monthly programs, AUS ensures that students, faculty and staff are equipped with the latest health information and are encouraged to adopt healthier lifestyles.
Health Education Topic of the Month
Health Insurance Plans and Medical Coverage
For Students
At AUS, we prioritize the health and well-being of our students. As part of our commitment to providing comprehensive support, we offer a Student Medical Insurance Policy that ensures that students have access to quality healthcare services during their time at AUS. All registered AUS students, including both undergraduate and graduate students, are eligible to enroll in one of two medical coverage options:
- Al Buhaira National Insurance Company (ABNIC)
AUS has partnered with a reputable insurance provider, Al Buhaira National Insurance Company (ABNIC), to offer limited medical coverage to our students that is both administered and managed by AUS University Health Services.
- Coverage
- essential medical services, such as doctor's visits, laboratory tests and prescription medications
- emergency medical treatment within the UAE
- hospitalization expenses, including room and board charges
- outpatient specialist consultations
- ambulance services
- Eligibility
- Mandatory for AUS-sponsored undergraduate or graduate students.
- Open to students who do not have their own private insurance.
- Enrollment
- Eligible students may enroll during the registration period for each semester.
- To enroll, click here, select Al Buhaira Medical Insurance, and enter the required information (AUS VPN required).
- Students who do not submit the required documents by the specified deadline are subject to the below:
- If the student’s residency visa is sponsored by AUS,the medical insurance charges will apply, but the plan will not be activated until the requirements are completed.
- If the student’s residency visa is not sponsored by AUS, medical insurance coverage will be changed to “University Medical Center Coverage” by default. The student will be responsible for any penalties or fines imposed by the health authorities due to delays in submitting required documentation or gaps in coverage. AUS will not be liable for such fines.
- Students on an Abu Dhabi visa are required to submit a certificate of continuity from their previous insurance.
- Network Coverage and Policies
Your policy may vary based on the emirate that issued your residence visa. To see the policy that applies to you and a list of providers you can use across the UAE, click on the links below based on your residence visa.
Please click here to view the list of hospitals and clinics that you can visit under the network.
- Consultations with Specialists
Consultation with a specialist and/or other doctors requires the student to obtain a referral letter from an AUS on-campus doctor during working hours.
- Emergencies
If you live off-campus and face a medical emergency after working hours and on holidays, please visit the nearest hospital from the list of network providers.
- Students Coming from Abroad
Students coming from abroad should purchase travel insurance that covers the first 30 days of their stay in the UAE.
If you do not have medical insurance, you will be enrolled in ABNIC. However, we strongly recommend that you purchase travel insurance to cover you for up to 30 days when you first arrive in the UAE for medical emergencies, including hospitalization, and to allow time for your AUS medical insurance enrollment to be processed. Please note that your ABNIC medical insurance will only be issued after your residence visa has been issued.
Your medical insurance is linked with your Emirates ID card. Your Emirates ID card must be presented everytime you go to an external medical provider or hospital at the time of your treatment or visit. To generate an e-card that states your ABNIC ID number, it's recommended that you download the ABNIC app (ABNIC Health Vault) on your phone.
- Coverage Period and Charges
Fall Semester
First day of fall semester classes until the beginning of the spring semester/graduation
AED 600
Spring Semester
First day of spring semester classes until the first day of summer classes/graduation
AED 600
Summer Term
First day of summer term classes until August 31*
*Summer coverage is mandatory for all students who selected Al Buhaira National Insurance in the spring semester whether they registered for the summer term or not.
AED 300
A 5% VAT charge applies
For students not enrolled in a particular semester, health insurance fees are determined by your visa status and the plan you chose in the previous term.
- Graduating Students
The medical insurance will remain active as long as the visa is valid for AUS-sponsored students. Charges will apply in full if the visa remains active at the start of the semester following graduation.
Non AUS-sponsored students will have their medical insurance canceled after their graduation date.
If the student is on Abu Dhabi or Dubai residence visa sponsorship, he/she needs to submit a signed No Objection on Canceling of Medical Insurance (NOL) form to [email protected] to complete the cancellation process. Without the signed NOL, your student account will continue to be billed for the health insurance premium plus any health claims you incur. This will result in a hold on your account, and you will not be able to receive your diploma or transcript until the hold is released.
- University Health Services medical coverage (AUS campus only)
Through this plan, students with private insurance coverage will receive basic services offered by AUS University Health Services.
- Coverage
- basic on-campus medical services, such as visits to on-campus doctors
- limited emergency medical treatment within campus
- primary health care, including consultation, basic medication and follow-up care
- basic investigation that includes blood sugar, urine tests, ECG and pulmonary function test
- round-the-clock emergency care and first aid for students living in the AUS residential halls
- 24-hour emergency ambulance services
- Eligibility
- Available for students who are not AUS-sponsored.
- Open to students with their own private insurance.
- Open to students who are UAE nationals.
- Charges
Fall Semester
AED 300
Spring Semester
AED 300
Summer Term
AED 150
Disclaimer:
It is required that all AUS students have health insurance coverage. Students who choose not to enroll in the Al Buhaira National Insurance Company plan must declare that they have a valid private health insurance coverage.
Privately insured students who enroll only in the University Medical Center coverage must acknowledge that this coverage only allows access to the American University of Sharjah’s on-campus health services. They assume full responsibility for their healthcare costs and understand the potential risks associated with enrolling under this coverage.
Students who enroll only in the University Medical Center coverage release American University of Sharjah, its officers, employees and agents from any liability, claims, demands, actions or causes of action arising out of or in connection with their decision to enroll in the University Medical Center coverage only.
- University Hospital Sharjah Coverage
Unless a student has a private insurance plan that includes University Hospital Sharjah (UHS) within its network, all students are required to apply to the University Hospital Sharjah Coverage insurance plan. Students on this medical coverage plan can avail emergency health services after working hours and primary care visits during working hours from University Hospital Sharjah.
- Eligibility
This plan is mandatory for all students except those with private health insurance covering UHS. Proof of coverage has to be submitted at the time of registration. Failure to submit the supporting documentation within the deadline for review will result in the student being charged for the University Hospital Sharjah services.
- Charges
Fall Semester
AED 112.50
Spring Semester
AED 112.50
Summer Term
AED 45
5% VAT charge applies
- Changing Insurance Plans
Changes in medical coverage are accepted during each semester’s registration period. Requests received after the registration period will not be processed.
All requests should be made through Banner.
- Default Coverage
If a student does not select a plan within the specified time, the below default coverage will apply. Continuing students will remain on the medical coverage they were last registered on if they do not make any changes to their selection.
Description
Default Medical Insurance Plan
Undergraduate or graduate student sponsored by AUS
Al Buhaira National Insurance
Undergraduate students that are not sponsored by AUS and have their own private insurance
University Medical Center Coverage
(on-campus only)Graduate students that are not sponsored by AUS and are continuing their graduate studies directly after completing their undergraduate program at AUS
University Medical Center emergency services.
For non-emergency cases, consultation fees apply.
For Faculty and Staff
For information on faculty and staff insurance, please visit the Employee Services section on SharePoint.
Request More Information
For more information about student medical insurance, please email [email protected].
For more information about the faculty and staff network, please call +971 6 515 2670 or email [email protected].
FAQs
- Who needs to complete the medical record form?
The medical record form must be filled by all new registered students and all new AUS employees.
- Where can I complete my medical record form?
New students/employees can complete their medical record forms at the AUS clinic or at any clinic or hospital. The form must be signed and stamped by the doctor and must include a recent passport-size photo.
- Are students required to have medical insurance in the UAE?
It is mandatory for all undergraduate students to have medical insurance coverage. For more information on the plans available and the fees, please see the information on this website.
- Are graduate students (master’s or PhD) required to have medical insurance?
It is optional for a graduate student to enroll in a medical insurance plan. For more information on the plans available and the fees, please see the information on this website.
- How can I request a refill of my chronic medication (applicable only for employees and dependents)?
The preferred refill request method is via email to [email protected].
All refills emailed after 4:00 p.m. will be ready by the next working day.
You may also bring your refill information to the UHS counter. It will be processed on a first-come, first-served basis.
The UHS dispenses a maximum of a 60-day supply, with the exception of travelers abroad, as long as they have valid insurance coverage.
The hold in Banner is for all students who are enrolled in the Al Buhaira National Insurance Student Health Plan and will be automatically removed once the student’s status on Banner has changed from ACTIVE to INACTIVE/GRADUATED. For Abu Dhabi and Dubai visa holders, a No Objection letter must be filled out and submitted. The hold will not affect any AUS transactions, including registration/graduation procedures.
- Can I visit any specialist of my choice if I hold Al Buhaira National Insurance?
A referral letter must be obtained from the AUS clinic prior to visiting any specialists under the insurance network.
- Do I need to book an appointment to visit UHS?
UHS operates on a walk-in basis but gives priority to urgent cases.
- What are the clinic timings?
We are open 8:30 a.m. to 4:30 p.m., Monday through Thursday. The clinic is closed on official AUS holidays. Emergency care is provided round-the-clock. The medical emergency team can be contacted by calling 06 515 2100 (press Option 1) or 050 635 7651. They can also be reached on the following AUS extension number 4911.
- Whom should I contact if I have questions?
You can contact University Health Services at 06 515 2760, [email protected] or [email protected].
Contact Us
Emergency services are available 24/7.
All patients are accepted on a walk-in basis.
Location | Basement of the AUS Language Building
Timings | Monday–Thursday, 8:30 a.m. to 4:30 p.m. (closed on public holidays)
Landline | 06 515 2760
For medical emergency | 06 515 2100 press option 1 or dial 050 635 7651
Email | [email protected]
Parking | Parking spaces are limited. They are available on the service road in front of the Language building. Patients are issued a parking permit upon registering at the reception desk. Vehicles parked at UHS without parking permits are liable to fines by the campus security officials.
Laboratory
Timings | Monday–Thursday, 8:30 a.m.to 3:30 p.m.
Landline | 06 515 2694Al Manara Pharmacy
Location | Student Center, Lower Ground Floor (next to Starbucks)
Landline | 06 573 6439
Mobile | 052 385 9162
Timing | Monday-–Thursday, 9 a.m.-–5 p.m. (closed on Sunday)
